WHO IS AQUA LUNG

Aqua Lung is the name that introduced the world to scuba diving in 1943, when Jacques-Yves Cousteau and Émile Gagnan developed the first “aqua-lung”. Little did they know, their work and their innovative scuba diving equipment would expand the very possibilities of underwater exploration.

Now, the excitement and adventurous spirit of that first dive lives on through Aqua Lung's scuba diving gear. Our dedication to quality and innovation has led to the manufacture of the world's premier scuba diving equipment for professional and recreational use. For over 70 years, Aqua Lung has given divers of all experience levels the means to live out their underwater endeavors. Whether you’re enjoying the beauty of coral reefs or getting up close and personal with a wreck, you’ll always feel prepared and in control with Aqua Lung.

AQUA LUNG SUPPORT

Buying Aqua Lung Dive Gear

Aqua Lung dive gear is only available through Authorized Aqua Lung Distributors and its appointed Dealers.

Important Notice on Internet Sales of Aqua Lung Products

Please be aware that not every business that advertises and sells Aqua Lung branded products is an Authorized Aqua Lung Dealer. Unauthorized retailers offering Aqua Lung Scuba products acquire those products through unknown sources. Products purchased through internet sales or unauthorized retailers are considered third party sales and are not eligible for Aqua Lung warranty protection, service, or support. Aqua Lung cannot guarantee in any way the condition of the product you receive through these unauthorized retailers or guarantee:

• The product is in fact an Aqua Lung product

• The product contains all original and current Aqua Lung factory parts.

• The product meets all original Aqua Lung factory specifications.

If you require warranty or non-warranty service on any Aqua Lung or affiliate branded product not purchased through an authorized Aqua Lung Dealer, you may be refused service by an Authorized Aqua Lung Dealer or may incur additional service charges. Please note that non-factory authorized service or repair facilities:

• Do not have access to authorized Aqua Lung parts

• Do not have access to the latest technical bulletins

• Are not trained by Aqua Lung on proper service procedures for Aqua Lung or affiliate branded life support equipment.

Warranty

If you obtain Aqua Lung products from an unauthorized dealer, your warranty will not be valid, and we cannot offer you the assurances of quality and satisfaction afforded by the Aqua Lung Warranty Program. To verify whether or not a retailer is an authorized Aqua Lung Dealer, please email us at

Warranty Types

(Limited Warranty)

Aqua Lung warrants to the original purchaser for a period of time, specified below for each product, from the date of purchase that the product will be free from defects in materials and workmanship, provided that it receives normal use, proper care and prescribed dealer service subject to the limitations listed below. The limited warranty is extended only to the original purchaser for purchases made from an Authorized Aqua Lung Distributor and it's appointed Dealer, and is not transferable. This warranty is limited to repair or replacement only at the discretion of Aqua Lung. Warranty coverage does not extend to damages caused by improper use, improper maintenance, neglect, unauthorized repairs, modifications, accidents, fire, casualty or normal wear and aging. Cosmetic damage(s), such as scratches, nicks and fraying are not covered under warranty except when the product is new, out of the original packaging. This warranty does not extend to equipment used for commercial or military purposes.

(Warranty by Product Category)

Regulators:

Limited Lifetime Warranty This warranty will cover the original owner of the regulator against defects in parts or workmanship for the lifetime of the regulator if the regulator is:

1. Purchased from an Authorized Aqua Lung Distributor or it's appointed Authorized Dealer

2. Inspected or serviced annually by an Authorized Aqua Lung Distributor or it's appointed Authorized Dealer.

BCs:

Limited Lifetime Warranty – See your Aqua Lung retailer or refer to your owners manual for more.

Buoyancy Compensator Replacement on a Pro-Rated Basis:

Buoyancy Compensator under the Limited Lifetime Warranty that malfunction due to material or manufacturer defects that have also had a significant amount of use will be replaced on a pro-rated basis. Prorating will be determined by a percentage factor based on the condition of the product and how long the product was used prior to the warranty claim. This can be useful to evaluate Limited Lifetime Warranty claims since the warranty period is for the "useful life of the product" and not a set length of time. The following guidelines should be used in determining what pro-rated percentage will be used.

Instrumentation:

• 2 Year Limited Warranty on computers and gauges

• 1 Year Limited Warranty on accessories, consumable parts, included but not limited to cables, hoses and straps.

Exclusions and Limitations: This Limited Warranty does not cover damage due to misuse or use outside of recommended use or defects caused by use with non Aqua Lung supplied or endorsed software and batteries. See the owner’s manual for additional information.

Analog Gauges and Compasses:

Two-Year Limited Warranty

Masks, Fins and Snorkels:

Two-Year Limited Warranty

Bags:

Traveler Bags: Lifetime Warranty, Tour (Change Tour to “Explorer”) Series Bags: Two-Year Limited Warranty

Wetsuits:

One-Year Limited Warranty

Drywear:

• Seams and Materials: Three-Year warranty on defects related to workmanship, materials and Seams

• Zippers and Valves: One-Year warranty from defects in materials and workmanship

• Seals: Three-Month warranty from defects in material and workmanship

Boots:

Lifetime Warranty against sole separation from upper, and 1 year Limited Warranty

Gloves:

One-Year Limited Warranty

Warranty Claim

If you are the original owner of an Aqua Lung product that is determined to be defective in any way, please return it to your local Authorized Aqua Lung Dealer. Please provide your dealer with your original sales receipt along with any service records you may have. Your local dealer will have to bring the unit and the relevant receipts back to us to determine that you have a valid warranty issue and for further evaluation and warranty process.

Serial Number Locations

Serial numbers DO NOT contain the letters "EN" or "CE". These numbers refer to a European Standard for that product. If you cannot locate your serial number, please refer to the following information for assistance.

Buoyancy Compensators (BCDs)

• The serial number is under the back pad of the BC. It can also be located inside the BC pocket.

• Earlier Sea Quest and Aqua Lung BCs - The serial number is located behind the hook-and-loop inflator hold down on the left shoulder.

• 1st generation Wave - It does not have a serial number. Use the LOT number located at the bottom of the WARNING tag.

• WARNING tag - The tag is sewn inside the pocket.

Regulators

• 1st stage - The 7 figure serial number is readily visible on the first stage. The 7 figure serial number does not contain: "EN250" or "CE 0098"

• 2nd stage - The serial number is laser etched into the 2nd stage case. The location varies by model. The 7 figure serial number does not contain: "EN250" or "CE 0098"

Air Source

The serial number is located just above the exhaust valve and always starts with a letter then 5 digits then end with 2 letters again. (Example: R01030MN)

Recall & Safety Notices

Recall & Safety Notices can be found here http://www.aqualung.com/us/recall-notices ~~ 24th September 2017 - Consumer Safety Notice for Select ACD Regulators (PDF) ~~  

Owners Manual

Please follow this link for Owner Manuals http://www.aqualung.com/us/technical-library

WHO IS APEKS

Apeks operates from a purpose-built factory where every element of the regulators are designed and manufactured in-house. The world-class production facility and the total control over every manufacturing process make Apeks regulators the industry benchmark for design, quality and performance.

Apeks’s rigorous procedures comply with the highest standards under the European Quality Assurance System BS EN ISO 9001, ensuring Apeks' quality is the envy of others. Apeks regulators have been tested by the world's leading authorities on performance and were the first to pass EN 250 and be awarded the coveted CE mark. Apeks consistently top independent performance tests throughout the world, reflecting commitment to investment in research and development. Apeks is on the approved defence contractors list for the supply of diving equipment to armed forces around the world (for example all the British Navy's first stages are made by Apeks) and also supply emergency services such as coast guards, police forces and fire services.

The full range of Apeks dive equipment, which now includes regulators, bladders, instruments and accessories, has been adopted by technical divers around the world. Apeks equipment is being used to explore some of the deepest, coldest and most advanced dive environments on earth. Because when the environment demands, only one thing matters; that your dive kit is designed, developed and tested to keep you safe and comfortable.

WHO IS OMERSUB

Omersub is today the worldwide leader in the manufacturing and distribution of spearfishing and free diving equipment. O.M.E.R and SPORASUB, historically recognized as the top brands in the spearfishing and free diving industry, are distributed in over 70 countries and is a proud family of the group Aqualung, the worldwide leader in scuba diving equipment.

WHO IS SURFACE MARKER

Surface Marker Ltd. was established in February 2006 introducing the Webbing Deployment System to the diving world followed by a range of high quality Surface Marker Buoys. High quality Surface Marker Buoys for Scuba Diving are our specialty. Attention to detail and ease of use our focus. Our flagship product the Surface Marker WDS has become the primary choice of Instructors and Dive Masters in South East Asia since its introduction in 2006.

HOW TO BUY

Scuba diving is fun and exciting, and it relies on quality equipment to make your diving safe and fun.

Because scuba diving is an equipment oriented sport.  it is very important for you the user to know firsthand the Comfort, Fit and Performance of the equipment you intend to purchase for your diving activity. When you are able to see, feel and try each product and understand the differences in each model, you will find the best gear and be making an informed decision on your purchase, which rewards your diving experience. Our experienced team members are here to help you make the best choice to suit your diving needs and help you with try the equipment options we have.

We are not an on-line store nor do we conduct any sale by way of e-commerce. Any online purchases for Aqua Lung, Apeks, OmerSub and the brands under Aqua Lung is not allowed by the warranty policies of Aqua Lung International. If you purchase an Aqua Lung product from an unauthorized dealer, your warranty will not be valid. Please also check our Unauthorized Dealer Warning page periodically for updates.

Empire Scuba Supplies offers a comfortable and spacious retail area designed to ensure you get an enjoyable shopping experience. Purchases can be made by cash or major credit cards in our store.

If you're not in Kota Kinabalu area, you can also place an order by an email to info@empirescubasupplies.com where we can courier/post the item to you with delivery charges. However please be sure on the size of the products you order as goods sold are not refundable.

UNAUTHORIZED DEALER WARNING

Be a Protected Consumer - UNAUTHORIZED DEALERS NOTICE FROM AQUA LUNG

Dear Aqua Lung and Apeks customers, thank you for your continuous trust of our products and services, and we will strive to ensure you always get the best from us.

Aqua Lung has an International Warranty Program which ensures our customers get quality and satisfaction with our products. To ensure you are supported, your Aqua Lung/ Apeks products must be purchased through authorized parties only. An authorized party is an officially appointed distributor/ retailer/ dealer that are approved to carry out all of Aqua Lung's support programs, be it a warranty, service, repair or recalls if any. We advise you to contact us to confirm if you are purchasing your Aqua Lung/ Apeks products from an authorized source. More information can be found at aqualung.com/us/support-unauthorised-dealer-warning

Please be aware that Scuba Warehouse Sdn Bhd and Coral Dive Store are NOT Authorized Dealers of products under the Aqua Lung brand. See below notice from Aqua Lung International:

TERMS & CONDITIONS

Empire Scuba Supplies Sdn. Bhd. General Terms & Conditions of Website Use

TERMS AND CONDITIONS OF USE

Welcome to the corporate website of Empire Scuba Supplies Sdn. Bhd., www.empirescubasupplies.com.

Use of this site is governed by the Terms and Conditions set forth. PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE. The information and materials provided by Empire Scuba Supplies Sdn. Bhd. may be used for informational purposes only and is provided by Empire Scuba Supplies Sdn. Bhd. to the best of knowledge and as accurate at the time published. By using, accessing or downloading materials from this website you agree to follow the terms and provisions as outlined in this legal notice, which apply to all visits to the Empire Scuba Supplies Sdn. Bhd. website, both now and in the future. Empire Scuba Supplies Sdn. Bhd. may at anytime revise and update the Terms and Conditions. You are encouraged to periodically visit this page to review the most current Terms and Conditions to which you are bound. If you do not agree to these Terms and Condition of Use, please discontinue using this website.

RESTRICTIONS

You may view, download and copy information and materials available on this website solely for your personal, non-commercial use. You may also use such material within your organization in connection with the support of Empire Scuba Supplies Sdn. Bhd.’s products and services. As a condition of use, you agree not to modify or revise any of the material in any manner, and to retain all copyright and other proprietary notices as contained in the original materials on any copies of the materials. No other use of the materials or information is authorized. Any violation of the foregoing may result in civil and/or criminal liabilities.

OWNERSHIP OF INFORMATION AND MATERIALS

The information and any materials (including white papers, press releases, data sheets, product descriptions, and/ or FAQs) available on or from this website are the copyrighted works of Empire Scuba Supplies Sdn. Bhd. and/or each respective material trade name owners, and any unauthorized use of that information or materials may violate copyright, trademark and other laws. Any rights not expressly granted herein are reserved.

PROPERTY INFORMATION

Empire Scuba Supplies Sdn. Bhd., its product and services are properties of Empire Scuba Supplies Sdn. Bhd. and may be used only with written permission from Empire Scuba Supplies Sdn. Bhd. All other trademarks, brands, and names are the property of their respective owners. Except as expressly specified in these terms and legal restrictions, nothing contained herein shall be construed as conferring by implication, estoppel or otherwise any license or right under any patent, trademark, copyright or any proprietary rights of Empire Scuba Supplies Sdn. Bhd. or any third party.

LINKS TO OTHER WEBSITES

As a convenience and to make the Empire Scuba Supplies Sdn. Bhd. website truly service oriented we have included links to complementary sites on the Internet. These sites are owned and operated by third parties. Empire Scuba Supplies Sdn. Bhd. makes no representation and is not responsible for the availability of, or content located on or through, these third party sites. A third party link from the Empire Scuba Supplies Sdn. Bhd. website is not an indication that Empire Scuba Supplies Sdn. Bhd. endorses the third party or its site, or has any affiliation with or between Empire Scuba Supplies Sdn. Bhd. and the third party hosting site.

FEEDBACK

All comments, feedback, information or materials submitted to Empire Scuba Supplies Sdn. Bhd. through or in association with this website shall be considered non-confidential and Empire Scuba Supplies Sdn. Bhd.'s property. By submitting such comments, information, feedback, or materials to Empire Scuba Supplies Sdn. Bhd., you agree to a no-charge assignment to Empire Scuba Supplies Sdn. Bhd. of worldwide rights to use, copy, modify, display and distribute the submissions. Empire Scuba Supplies Sdn. Bhd. may use such comments, information or materials in any way it chooses in an unrestricted basis.

DISCLAIMER

The Empire Scuba Supplies Sdn. Bhd. internet team strives to provide you with useful, accurate, and timely information on this website. Accordingly, Empire Scuba Supplies Sdn. Bhd. has attempted to provide accurate information and materials on this website but assumes no responsibility for the accuracy and completeness of that information or materials. Empire Scuba Supplies Sdn. Bhd. may change the content of any information or materials available at this website, or to the products described in them, at any time without notice. However, Empire Scuba Supplies Sdn. Bhd. makes no commitment to update the information or materials on this website which, as a result, may be out of date. Information and opinions expressed in bulletin boards or other forums are not necessarily those of Empire Scuba Supplies Sdn. Bhd. Neither Empire Scuba Supplies Sdn. Bhd., nor its officers, directors, employees, agents, distributors, or affiliates are responsible or liable for any loss damage (including, but not limited to, actual, consequential, or punitive), liability, claim, or other injury or cause related to or resulting from any information posted on Empire Scuba Supplies Sdn. Bhd.'s website. Empire Scuba Supplies Sdn. Bhd. reserves the right to revise these terms and/or legal restrictions at any time. You are responsible for reviewing this page from time to time to ensure compliance with the then-current terms and legal restrictions because they will be binding on you. Certain provisions of these terms and legal restrictions may be superseded by expressly designated legal notices or terms located on particular pages of this website. ALL INFORMATION AND MATERIALS AVAILABLE AT THIS WEBSITE ARE PROVIDED "AS IS" WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, AND EMPIRE SCUBA SUPPLIES SDN. BHD. DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANT-ABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OF INTELLECTUAL PROPERTY OR ARISING FROM A COURSE OF DEALING, USAGE OR TRADE PRACTICE. IN NO EVENT SHALL EMPIRE SCUBA SUPPLIES SDN. BHD. BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, INDIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES OR THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THIS WEBSITE, ANY WEBSITES LINKED TO THIS WEBSITE, OR THE MATERIALS OR INFORMATION CONTAINED AT ANY OR ALL SUCH WEBSITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOUR USE OF THE MATERIALS OR INFORMATION ON THIS WEBSITE RESULTS IN THE NEED FOR SERVICING, REPAIR OR CORRECTION OF EQUIPMENT OR DATA, YOU ASSUME ALL COSTS THEREOF.

TERMINATION OF USE

Empire Scuba Supplies Sdn. Bhd. may, in its sole discretion, terminate or suspend your access to all or part of the Empire Scuba Supplies Sdn. Bhd. website, including, but not limited to any bulletin boards on its site, for any reason, including without limitation, breach of this agreement. In the event this agreement is terminated, the restrictions regarding materials appearing on the site and the representations and warranties, indemnities, and limitation of liabilities set forth in this agreement shall survive any such termination.

GOVERNING LAW; JURISDICTION AND VENUE

This Agreement shall be governed by and construed in accordance with the laws of Malaysia exclusive of its choice of law principles. The Malaysian courts shall have exclusive jurisdiction and venue over any dispute arising out of or relating to this Agreement, and each party hereby consents to the jurisdiction and venue of such courts.

GENERAL PROVISIONS

If any provision of this agreement is deemed void, unlawful or otherwise unenforceable for any reason, that provision shall be severed from this agreement and the remaining provisions of this agreement shall remain in force. This contains the entire agreement between you and Empire Scuba Supplies Sdn. Bhd. concerning your use of the site, and the agreement shall not be modified, except in writing, signed by both parties. If you have questions regarding Empire Scuba Supplies Sdn. Bhd.'s Terms and Conditions, please contact us at:

Empire Scuba Supplies Sdn. Bhd.
E-G-22A & E-1-22A, Inanam Capital Lorong Inanam Capital 3A
88450 Kota Kinabalu, Sabah, Malaysia

EMPIRE SCUBA SUPPLIES WEBSITE PRIVACY POLICY

The Internet is an amazing tool. It has the power to change the way we live, and we're starting to see that potential today. With only a few mouse-clicks, you can follow the news, look up facts, buy goods and services, and communicate with others from around the world. It's important to Empire Scuba Supplies Sdn. Bhd. to help our customers retain their privacy when they take advantage of all the Internet has to offer. We believe your business is no one else's. Your privacy is important to you and to us. So we'll protect the information you share with us. To protect your privacy, Empire Scuba Supplies Sdn. Bhd. would not sell or give away your name, mail address, phone number, email address or any other information to anyone, period.

NOTICE

We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally, this information is requested to alert you to product upgrades, special offers, updated information or any other new services from Empire Scuba Supplies Sdn. Bhd.

CONSENT

If you choose not to provide personal information, you can still use www.empirescubasupplies.com for informational purposes. If you decide to provide your personal information, you will be able to receive alerts from us via our electronic newsletters.
However, if you do not want to receive alerts in future, you may unsubscribe to our newsletter by selecting unsubscribe.

SECURITY

Empire Scuba Supplies Sdn. Bhd. has taken strong measures to protect the security of your personal information and to ensure that your choices for its intended use are honored. We take strong precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

ENFORCEMENT

If for some reason you believe Empire Scuba Supplies Sdn. Bhd. has not adhered to these principles, please notify us by email at info@empirescubasupplies.com, and we will do our best to determine and correct the problem promptly. Be certain the words Privacy Policy are in the Subject line. Empire Scuba Supplies Sdn. Bhd. will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Empire Scuba Supplies Sdn. Bhd. Empire Scuba Supplies Sdn. Bhd. or the site; (b) protect and defend the rights or property of Empire Scuba Supplies Sdn. Bhd. and its family of Websites, and, (c) act in urgent circumstances to protect the personal safety of users of Empire Scuba Supplies Sdn. Bhd., its Websites, or the public.